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IVR data analysis and correlation with live network

IVR data analysis and correlation with live network

Challenge

  • Un-centralized and unstructured data, making it difficult to be used immediately
  • IVR data capture and text conversion
  • Network data
  • Device log data
  • Installation and de-installation history
  • Transactional data

Solution

  • Data brought in from different sources for all customers and built an AI model using 100s of parameters
  • Text analytics for identifying key (top 5 issues) and integration with machine learning toolbox which analyzes diagnostic log data

Benefits

  • Identification of Top 5 issues - no video, connectivity issues, device unresponsive, frequent reboot, picture quality issues
  • Insight generation for backend analysis and root-cause identification