Program Managers with Large Program experience

Tata Elxsi’s strong domain expertise in Media and Communications, complemented with our experience in delivering vertically industry use cases, enable customers to differentiate and win. We offer integrated services from research and strategy to electronics and mechanical design, software development, validation, and deployment, supported by design studios, global development centers, and offices around the globe. These cover the entire spectrum of the 5G Services, Edge computing services, and subsystems to the connectivity, cloud platform and infrastructure elements.

We are seeking 10+ years of experienced Program Manager to lead and oversee large-scale programs in the Media, Broadcast, and OTT domain. The ideal candidate will have a deep understanding of the media industry, strong project management skills, and a proven track record of successfully delivering complex initiatives.

Roles and Responsibilities:

1. Program Strategy and Planning:
   • Develop a clear program strategy aligned with organizational goals.
   • Create and maintain detailed program plans, including scope, objectives, timelines, and resources.
   • Define key performance indicators (KPIs) to measure program success.
2. Stakeholder Management:
   • Collaborate with cross-functional teams, including content creators, technical experts, marketing, and business stakeholders.
   • Maintain strong relationships with internal and external partners.
3. Resource Allocation and Management:
   • Allocate resources effectively to ensure program success.
   • Monitor resource utilization and adjust as needed.
4. Risk Management:
   • Identify potential risks and develop mitigation strategies.
   • Proactively address issues to keep the program on track.
5. Budget Oversight:
   • Manage program budgets, track expenses, and ensure cost-effectiveness.
   • Provide regular financial updates to the leadership.
6. Quality Assurance:
   • Establish and maintain quality standards for program deliverables.
   • Oversee quality control processes to ensure high-quality content and services.
   • Meet internal SQA standards for code quality and release criteria.
   • Maintain a healthy project health index for every release.
7. Timeline Management:
   • Develop and manage detailed project timelines, milestones, and dependencies.
   • Ensure timely delivery of program objectives.
8. Communication:
   • Establish clear communication channels and reporting mechanisms.
   • Provide regular updates to stakeholders on program status and progress.
   • Resolve conflicts and facilitate effective communication within the team.
9. Vendor and Partner Management:
   • Collaborate with external vendors and partners as required.
   • Evaluate vendor performance and ensure compliance with contractual obligations.
10. Performance Metrics and Reporting:
    • Define and track KPIs to measure program performance.
    • Prepare and deliver regular program reports to leadership.

Domain and Industry Knowledge:

• Conceptualize new solutions based on forecasting market trends and customer needs.
• Have meaningful conversations with key client stakeholders, interpret data, and enhance the quality of the proposed solution.
• Make useful recommendations based on existing gaps and recommend specific Tata Elxsi’s services/solutions. Recommend holistic solutions that lead to large, highly complex programs and act as differentiators in positioning Tata Elxsi with clients.
• Manage domain-related project management issues in multiple projects
• Create or validate a roadmap for customer strategy.
• Review to contextualize the solution to the industry

Technology Concepts:

• Create or review an optimal technology road map and select the right infrastructure and technology platforms. Identify scope for rationalization, optimization, or enhancement of capabilities.
• Identify technology skillsets and product capability to be built or acquired over the next 2 to 3 years based on industry trends and client directions.
• Define the business benefits of solution adoption for the client.
• Ensure the consistent reusability of tools and best practices across projects and influence product and technology selection strategies.

Profitability Management:

• Create a profitability sheet based on the resource plan.
• Catalyze a shift to output/outcome-based pricing.
• Present the analysis to senior management.
• Track and monitor the profitability of projects on an ongoing basis and manage margins effectively.

Pricing and licensing models:

• Create complex estimates, including third-party commercial inputs and large complex deals, and obtain approval from relevant stakeholders (leadership, legal, etc.).
• Propose innovative commercial models or carry out 'what if' analysis.
• Create integrated pricing models for large, complex transactions and manage large programs.

Engagement Management:

• Plan and manage engagements encompassing large and complex projects as defined within Tata Elxsi.
• Identify risks and mitigation strategies on an ongoing basis and implement the same for large/complex projects.
• Proactively anticipate the risks and identify avoidance and mitigation strategies for an ongoing process.
• Monitor complex integration and interdependence across workstreams within the span of the project.
• Coach teams on implementing best practices with measurable business value, adding quality processes in delivery risk management and mitigation, and good governance.
• Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them, balancing effectiveness and efficiency.
• Foresee and drive the creation of solution accelerators that would be of help in multiple customer engagements. Provide thought leadership to transform solution accelerators into nonlinear revenue streams.

Engagement Governance:

• Review project estimations and plans and guide project managers on implications around cost schedule timing and outcomes.
• Provide input on resource planning (pyramid people development) at a practice level and provide guidance at a project/engagement level as needed.
• Review benchmarks and stakeholder management communication plans. KM has transition plans. Critique plans and coach teams on managing project and engagement risks and planning appropriately.
• Handle any escalated needs/priorities/issues.
• Engage with teams on lessons learned; embedding back into delivery sharing with peers and delivery excellence teams. Promote continuous learning.

Solution Development Support:

• Review RFPs/RFIs/RFQs to understand the scope of the request and guide teams to respond.
• Work with the solution team to develop a strong proposal addressing the requirements. Guide the response team on response sections, including delivery and solution. Write executive summaries for solution responses clearly articulating value propositions and differentiators.
• Manage deals and work with internal teams as needed to develop competitive proposals both from a solution and commercial perspective. Review and validate solutions in proposals and architect solutions for large/transformational deals.

Key Performance Indicators (KPIs)

• Customer satisfaction should be above 4.5.
• Large programs worth 2-5 million dollars should be manageable.
• People Satisfaction
• Effective risk management without impacting program or launch delivery timelines
• Ontime Completion and Delivery Percentage
• Quality Metrix and Project Health Index to be maintained as green (>90%)
• Minimal scope creep
• Resource utilization and team productivity
• Budget variance should always be positive.
• Billable Utilization