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Author: Biju Thomas, Competency Head- Device Engineering

Digital Transformation of Broadband Services

Digital Transformation of Broadband Services

In today’s connectivity-driven era, the growth of broadband services is a pivotal element in technological advancement. Draup forecasts substantial growth in the Broadband Industry Market, projecting an increase from USD 457.71 Billion in 2023 to USD 697.8 Billion by 2028, with a notable CAGR of 8.8% during the forecast period. The market is witnessing substantial growth driven by the rise of OTT platforms for on-demand content, the embrace of remote work, growth of EdTech, exponential increase in IoT devices, digitization of the medical sector, and the implementation of e-government initiatives. With the rapid adoption of 5G Technology, the broadband industry will disrupt the usage of high-speed wireless connections.

Broadband transformation is a multifaceted process that entails several key components, working together to facilitate its evolution and adaptation:

  • Technology Upgradation: Upgrading infrastructure, CPE device and technology is fundamental. Adopting newer technologies like 5G, AI, fiber optics, DOCSIS 3.1, and improved wireless connectivity ensures higher speeds and better reliability.
  • Customer-Centric Approach: Prioritizing customer needs by offering enhanced customer experience through personalized support and customized service offerings enhance satisfaction and retention.
  • Data Utilization: Leveraging data analytics for network optimization, telemetry, predictive maintenance, and improving Quality of Service (QoS) is crucial. Insights derived from data facilitate informed decision-making for/towards providing enhanced customer experience.
  • Monetization Opportunities: Implementing strategies to monetize services beyond traditional offerings, like bundling additional services, partnerships, targeted advertising, is crucial for sustainability.
  • Continuous Innovation: Remaining innovative and adaptive is key to staying ahead in the rapidly evolving broadband landscape. Embracing new technologies and exploring innovative solutions ensures relevance and competitiveness.
  • Agile Operations and Automation: Adopting agile, DevOps methodologies and automation tools streamlines operations, accelerates service deployment, reduces manual errors, and enables quicker issue resolution.
  • On-Demand Scaling: Building networks that can scale with increasing demand and adapt to evolving technology is vital. Flexibility allows for swift adjustments and upgrades without massive infrastructure changes. Scaling based on the customer demand, address service request surges adequately.
  • Privacy: Robust security measures to protect user data and network integrity are paramount. With increased connectivity, the risk of cyber threats also rises, necessitating stringent security protocols.
  • Ecosystem Collaboration: Collaboration among different stakeholders such as service providers, equipment manufacturers, regulators, and technology developers are essential for streamlined advancements.
  • Regulatory Compliance: Adhering to regulatory standards and compliance measures ensures legal and ethical operation within the industry, fostering trust among users and regulators.

These elements collectively propel the progression of broadband services, ensuring their ongoing relevance and adaptability to meet the demands of our interconnected world.

For over two decades, Tata Elxsi has been the technology partner to global operators, spearheading the transformation of their broadband services. From consulting to device engineering through deployment, post-deployment, and operational support, Tata Elxsi has helped its clients with multi-country rollouts, bespoke feature developments, and swift issue resolutions.

With the wealth of skillsets, experience, proprietary tools, and accelerators in software stacks including RDK, prpl and OpenWrt, Tata Elxsi adds significant value through:

  • Risk-Free Deployments: E2E experience across multiple operators ranging from consultancy to deployment to post-deployment support.
  • Best-in-Class Engineering Processes: Processes such as Unified Platform Engineering for device and platform engineering to manage multi-country, multi-platform deployments through common codebase, test, and maintenance strategy. Develop, fix-once, and deploy everywhere.
  • Data-Driven Deployments: Harnessing the powerful data from field deployed devices, consolidated, and processed through in-house tools and accelerators to derive meaningful insights enables to deliver superior Quality of Service (QoS) and customer experiences.
  • Operational Optimization: Achieve engineering optimization by reducing OPEX through remote monitoring, management, digital triaging, and self-care applications.
  • Monetization Strategies: Deploying on demand services deployed through the inhouse developed Service Delivery Platform (SDP) helps operators generate additional monetization opportunities and differentiated broadband proposition with 3rd party apps integration such as firewall, parental control or an IoT agent.
  • Ecosystem Experience: Long term partnerships with leading operators, OEMs, and SoCs, Tata Elxsi offering a rich ecosystem experience, enhancing service capabilities.

As we venture into the future, the digital transformation of broadband services opens doors to limitless possibilities. With the evolving connectivity needs, the broadband landscape is poised for continued growth and innovation. The key to success lies in staying agile, embracing new technologies, understanding customer needs, and adapting to the ever-changing demands of our connected world.