Tata Elxsi offers comprehensive services in Media and Communications, including research, strategy, design, software development, validation, and deployment. With global presence and deep expertise, we specialize in 5G services, Edge computing, and connectivity solutions. 

Key Responsibilities:

• Gather, analyze, document, and manage business and functional requirements. 
• Create BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria. 
• Conduct stakeholder workshops and requirement review sessions. 
• Translate business and operational requirements into functional specifications for delivery teams. 
• Document current-state and future-state business processes. 
• Support broadband transformation initiatives related to:  
  
  • Service Assurance 
  • Fault Management 
  • RCA 
  • Customer Experience 
  • Wi-Fi & CPE Operations 
  • Trouble Ticketing 
  • Automation & AI Use Cases 
• Lead UAT planning, execution, defect tracking, and business sign-offs. 
• Define and baseline operational KPIs, SLAs, and business success metrics. 
• Support governance activities, status reporting, RAID management, and change requests.

Required Skills & Experience:

• 8+ years of Business Analysis experience. 
• Mandatory Broadband/ISP domain experience. 
• Good know how of:  
  
  • FTTH/FTTx and GPON/XGS-PON Networks 
  • OLT, ONT/ONU, BRAS/BNG Concepts 
  • DHCP, DNS, AAA 
  • Broadband Provisioning & Activation 
  • Service Assurance & Fault Management 
  • Customer Care & Trouble Ticketing Processes 
  • Wi-Fi and CPE Operations 
• Knowledge of broadband operational KPIs:  
  
  • MTTR 
  • MTTD 
  • First Contact Resolution (FCR) 
  • Service Availability 
  • Repeat Fault Rate 
  • Truck Roll Rate 
• Expertise in:  
  
  • Requirements Elicitation 
  • Process Mapping 
  • User Stories 
  • Functional Specifications 
  • Acceptance Criteria 
  • UAT Coordination 
  • Stakeholder Management 
• Experience with Agile/Scrum delivery methodologies.
• Tools 
  
  • Jira 
  • Confluence 
  • ServiceNow 
  • Microsoft Visio 
  • Microsoft Office Suite
• Preferred Skills 
  
  • AI/ML, Analytics, Automation, or Digital Transformation program experience. 
  • OSS/BSS transformation exposure. 
  • TR-069 / TR-369 knowledge. 
  • ITIL familiarity. 
  • Experience with AI, RAG, Knowledge Graphs, Data Lakes, or AI Governance frameworks.
• Qualifications: 
  
  • Bachelor's Degree in Engineering, Telecommunications, Computer Science, IT, or related field. 
  • MBA is an advantage. 
  • CBAP, PMI-PBA, Agile BA, Scrum, SAFe, or ITIL certifications preferred.