Tata Elxsi is amongst the world’s leading providers of design and technology services across industries, including Automotive, Broadcast, Communications, and Healthcare. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as IoT (Internet of Things), Cloud, Mobility, Virtual Reality, and Artificial Intelligence.

We are seeking dynamic individuals to fill various roles in our Triage Engineers team. As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices. You will also be responsible for the complete release quality and triage lifecycle.

Key Responsibilities:

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Using operational tools and DevOps solutions, optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Leverage anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models

Required Skills & Experience:

• Bachelor’s degree or higher in engineering.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions. 
• Experienced in Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• SQL and/or Amazon Athena experience.
• Excellent communication and collaboration skills.

Tata Elxsi UK is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.