Case Study
Building and Managing a Greenfield Enterprise IT Landscape for a Global Tier 1 Battery Manufacturer
Delivering Secure, Scalable & Always-On IT Operations Across Global Battery Manufacturing Facilities and Enterprise Ecosystems
24x7
Global Support Coverage
2+
Global Locations Supported (UK & US)
100%
Onshore-Offshore Support Model
Background
As a leading Global Tier 1 Battery Manufacturer accelerated its growth in advanced energy storage and battery technologies, maintaining reliable IT infrastructure and business-critical applications became essential to support global operations, engineering teams, and manufacturing facilities.
The customer required a strategic technology partner to establish and manage a robust enterprise IT landscape, ensuring seamless service delivery, infrastructure stability, proactive monitoring, asset governance, and standardized IT operations across multiple locations. To achieve these objectives, Tata Elxsi was engaged to provide end-to-end IT Infrastructure Support and Managed Services.
Challenge
The engagement involved addressing multiple operational and infrastructure challenges:
- Greenfield IT Environment: Establishing and managing a completely new IT infrastructure landscape with 24x7 monitoring and governance requirements.
- Incident, Problem & Change Management: Ensuring effective management of incidents, root-cause analysis, problem resolution, and controlled change implementation.
- Asset Governance: Managing hardware and software assets while ensuring visibility, compliance, and lifecycle governance.
- Infrastructure Availability: Supporting backup, storage, server, and cloud environments while maintaining business continuity and operational resilience.
- Monitoring & Observability: Implementing proactive infrastructure and device monitoring using Zabbix to reduce downtime and improve operational visibility.
- Process Standardization: Establishing ITIL/ITSM-driven processes, documentation standards, reporting models, SOPs, and operational governance frameworks.
Solution
Tata Elxsi delivered a comprehensive managed services engagement covering enterprise infrastructure operations, monitoring,governance, and support services.
Key highlights of the solution included:
Infrastructure Management & Operations
- End-to-end IT infrastructure consulting, design, deployment, and governance
- Proactive monitoring of infrastructure and business-critical applications
- Server, storage, and enterprise network management
- Backup and storage administration
Service Desk & ITSM Operations
- Centralized incident and ticket management
- Planned maintenance and controlled operational activities
- Problem and change management processes
- SLA-driven support governance
Asset & Compliance Management
- Strategic hardware and software asset lifecycle management
- Asset tracking, reporting, and governance
- Microsoft O365 licensing administration
- Compliance and policy adherence management
Cloud & Digital Infrastructure Support
- Secure and scalable cloud infrastructure operations
- Azure and AWS infrastructure management
- Infrastructure optimization and governance
- Networking and connectivity management
Governance & Continuous Improvement
- ITIL/ITSM process implementation
- Documentation, reporting, analytics, and SOP creation
- Structured runbooks and operational governance
- Knowledge management and service transition support
Impact
The engagement delivered significant business and operational outcomes across the customer's enterprise IT landscape.
- Operational Excellence: Achieved consistent SLA adherence and KPI performance through standardized support processes and governance.
- Enhanced Customer Satisfaction: Improved service reliability and responsiveness through proactive monitoring and structured incident management.
- Improved Asset Visibility: Established comprehensive asset governance and lifecycle management practices.
- Proactive Infrastructure Management: Enabled early issue detection through continuous monitoring and alert management.
- Knowledge-Driven Operations: Maintained up-to-date documentation, runbooks, and knowledge repositories for efficient support delivery.
- Efficient Service Management: Reduced operational backlog and improved issue resolution efficiency through streamlined ITSM practices.
- Successful Service Transition: Delivered a seamless onboarding and transition process with clearly defined support models and governance mechanisms.
- Scalable Global Support: Enabled reliable infrastructure support through a 100% onshore-offshore delivery model spanning multiple international locations.
Services Rendered
- Application Managed Services
- Server & Storage Management
- Asset Management
- Service Desk Support
- Alert Monitoring
- Cloud Infrastructure Management
- Consulting & IT Governance
- Application Development Support
- AV Support Services
- Networking Services
- Incident, Problem & Change Management
- Backup & Storage Management
- ITIL / ITSM Process Management
- Microsoft O365 Administration
