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iCX is a secure, feature-rich, SaaS-based solution for monitoring and managing CPEs (STBs and Gateways) at scale

Improve Operational Efficiency
- Optimize workflow rolls through automated and simplified operations and intelligent firmware upgrades
- Proactive real-time monitoring and self-healing mechanisms to reduce call volumes, truck-rolls
- App based assisted diagnostic service for field trials management and faster roll-outs

Enhance CX
- Accelerate customer onboarding with zero-touch provisioning and self-care app
- Quick problem resolutions through remote screen access to customer support personnel
- Hyper personalization through recommendations from advanced analytics

Why ICX

Operations
Benefits:
- Boost in software acceptance due to a unified view of test results across development and QA teams
- Reduce operational costs through CDN Bandwidth optimization
- Predict churn accurately through deep learning

Customer Service
The technician can accelerate problem resolution by visualizing raw parameters collected from an individual CPE and remote screen assist.
Automation through the Self-care app for instant provisioning proactively identifies and resolves common problems.
Benefits:
- Deliver first-rate customer experience
- Reduce call volumes and deliver an uninterrupted viewing experience

Marketing and Business Innovations
Monitoring of all installed applications; auto-blocking of malicious and unauthorized applications; blacklist devices based on specified criteria
Business intelligence reports and actionable insights derived from machine learning-based analytics on device telemetry.
Benefits:
- Stop revenue leakage by preventing unauthorized use of managed devices or pirated content
- Use rich data on usage patterns to help generate new revenue streams, hyper-personalize services, and improve marketing ROI
Technology

Technology
iCX - Elevating to A Higher Level Of Digital Maturity
iCX uses a secure, scalable, and distributed platform designed with the most latest device management standards and deep learning algorithms. iCX uses secure protocol to communication with CPEs deployed worldwide and provides a highly available data path. It can efficiently manage various device types across different middleware platforms such as Android TV, RDK, and proprietary Linux middleware. It is compatible with MSO backend systems via standard REST APIs.
Features

Diagnosis
- Audit trail and network speed test
- Reboot, factory reset

Troubleshoot
- Remote Screen Assist
- Fetching device logs

Control
- Device software configurations control
- Installed apps management
- Device firmware management

Measure
- Real-time monitoring of system parameters
- Individual CPE level visualization of raw parameters
- Stats on Bluetooth & Wi-Fi connections

Analytics
- Proprietary deep learning algorithms
- Actionable insights from device telemetry and periodic business intelligence reports

Software and Apps
- Remote Firmware upgrades
- Lifecycle management of apps

Provisioning & Support
- Zero-Touch provisioning (Self-care App)
- Self-healing

Visibility
Intuitive dashboards for CPE performance and user behavior

Workflow
- Workflow automation in batch mode