Attention

Attention

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“Elevate your customer engagement strategy to a higher level of digital maturity”
“Elevate your customer engagement strategy to a higher level of digital maturity”
Get better control over CPEs and simplify operations to respond to new market conditions and commercial competitiveness
Get better control over CPEs and simplify operations to respond to new market conditions and commercial competitiveness
“By fixing problems in CPE via real-time remote screen assist, you can provide customers with a differentiated experience.”
“By fixing problems in CPE via real-time remote screen assist, you can provide customers with a differentiated experience.”
“Reduce truck-rolls and call volumes by addressing problems with immediate corrective steps before they are spotted”
“Reduce truck-rolls and call volumes by addressing problems with immediate corrective steps before they are spotted”
Hyper-personalize video services using intuitive self-care applications
Hyper-personalize video services using intuitive self-care applications
“Have great visibility on endpoint connected devices to delivering seamless experiences”
“Have great visibility on endpoint connected devices to delivering seamless experiences”
ICX

iCX is a secure, feature-rich, SaaS-based solution for monitoring and managing CPEs (STBs and Gateways) at scale

Improve Operational Efficiency

  • Optimize workflow rolls through automated and simplified operations and intelligent firmware upgrades
  • Proactive real-time monitoring and self-healing mechanisms to reduce call volumes, truck-rolls 
  • App based assisted diagnostic service for field trials management and faster roll-outs

Enhance CX 

  • Accelerate customer onboarding with zero-touch provisioning and self-care app 
  • Quick problem resolutions through remote screen access to customer support personnel
  • Hyper personalization through recommendations from advanced analytics
ICX

Why ICX

Operations

Operations

Benefits:

  • Boost in software acceptance due to a unified view of test results across development and QA teams
  • Reduce operational costs through CDN Bandwidth optimization
  • Predict churn accurately through deep learning
Customer Service

Customer Service

The technician can accelerate problem resolution by visualizing raw parameters collected from an individual CPE and remote screen assist.

Automation through the Self-care app for instant provisioning proactively identifies and resolves common problems.

Benefits:

  • Deliver first-rate customer experience
  • Reduce call volumes and deliver an uninterrupted viewing experience 
Marketing and Business Innovations

Marketing and Business Innovations

Monitoring of all installed applications; auto-blocking of malicious and unauthorized applications; blacklist devices based on specified criteria

Business intelligence reports and actionable insights derived from machine learning-based analytics on device telemetry.

Benefits:

  • Stop revenue leakage by preventing unauthorized use of managed devices or pirated content
  • Use rich data on usage patterns to help generate new revenue streams, hyper-personalize services, and improve marketing ROI

Technology

iCX - Elevating to A Higher Level Of Digital Maturity

Technology

iCX - Elevating to A Higher Level Of Digital Maturity

iCX uses a secure, scalable, and distributed platform designed with the most latest device management standards and deep learning algorithms. iCX uses secure protocol to communication with CPEs deployed worldwide and provides a highly available data path. It can efficiently manage various device types across different middleware platforms such as Android TV, RDK, and proprietary Linux middleware. It is compatible with MSO backend systems via standard REST APIs.

Features

Diagnosis
Diagnosis
  • Audit trail and network speed test
  • Reboot, factory reset
Troubleshoot
Troubleshoot
  • Remote Screen Assist 
  • Fetching device logs 
Control
Control
  • Device software configurations control
  • Installed apps management
  • Device firmware management
Measure
Measure
  • Real-time monitoring of system parameters
  • Individual CPE level visualization of raw parameters
  • Stats on Bluetooth & Wi-Fi connections
Analytics
Analytics
  • Proprietary deep learning algorithms 
  • Actionable insights from device telemetry and periodic business intelligence reports
Software and Apps
Software and Apps
  • Remote Firmware upgrades
  • Lifecycle management of apps
Provisioning & Support
Provisioning & Support
  • Zero-Touch provisioning (Self-care App)
  • Self-healing
Visibility
Visibility

Intuitive dashboards for CPE performance and user behavior

Workflow
Workflow
  • Workflow automation in batch mode

Insights

MSOs Secret to Success: Reduce Customer Effort Through Intelligent CPE Management
Blog

MSOs Secret to Success: Reduce Customer Effort Through Intelligent CPE Management

Airtel Xstream - India's first Hybrid set-top box
Case Study

Airtel Xstream - India's first Hybrid set-top box

iCX - Manage and Monitor CPEs Intelligently
Flyer

iCX - Manage and Monitor CPEs Intelligently

Intelligent Customer Experience Management
Technical Whitepaper

Intelligent Customer Experience Management

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